Privacy Policy

Laundry Day Rescue (“we,” “us,” “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website, booking tools, and any related services (collectively, the “Services”).

1) Information We Collect

We may collect the following types of information:

Information you provide to us

Contact information: name, email, phone number
Service information: pickup/delivery address, access instructions (gate codes, porch notes), laundry preferences (scented/unscented), and any notes you provide (e.g., add-on requests)
Communications: messages you send us (email, forms, or support inquiries)

Payment information

Payments may be processed by third-party payment processors (such as Square). We do not store full payment card numbers. Payment processors collect and process payment details according to their own privacy policies.

Automatically collected information

When you visit our website or use our Services, we may automatically collect:

Device and usage data: IP address, browser type, pages viewed, dates/times of visits, and referring pages
Cookies and similar technologies: used for site functionality and analytics (see “Cookies” below)

2) How We Use Your Information

We use information to:

Provide and manage services (booking, pickup/delivery, preferences, and add-ons)
Communicate with you about appointments, changes, and service updates
Process payments and send receipts/invoices
Improve our website, services, and customer experience
Prevent fraud and protect our business and customers
Comply with legal and tax obligations

3) How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who help us operate (e.g., booking tools, website hosting, email/SMS providers)
Payment processors (e.g., Square) to process transactions
Analytics providers to understand website performance (e.g., aggregated site traffic)
Legal/compliance: if required by law, court order, or to protect rights, safety, and property

4) Cookies and Analytics

We may use cookies and similar technologies to operate the website and measure performance. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

5) Data Retention

We keep personal information only as long as needed to:

Provide services and support
Maintain business records
Meet legal, tax, or accounting requirements

6) Your Choices and Rights

Depending on your location, you may have rights to:

Request access to the personal information we hold about you
Request corrections or updates
Request deletion, subject to legal recordkeeping requirements

To make a request, contact us using the information in the “Contact Us” section below.

7) Security

We take reasonable steps to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.

9) Third-Party Links and Services

Our Services may link to third-party websites or tools (such as payment or booking providers). Their privacy practices are governed by their own policies, not this one.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

11) Contact Us

If you have questions about this Privacy Policy or your information, contact:

Laundry Day Rescue
Email: laundrydayrescuemi@gmail.com